Shipping policy

Shipping area

We ship worldwide to all supported destinations available at checkout.

Shipping costs

Standard shipping costs CHF 4.90. Shipping is free for orders of CHF 29 or more. The applicable shipping costs are shown at checkout before you complete your order.

Processing and delivery time

Orders are usually processed within 1–5 business days. The total estimated delivery time is usually 10–20 business days. Business days are Monday to Friday, excluding public holidays. The estimate shown at checkout applies but is not a guaranteed delivery date.

Shipping route and origin

NULL.ONE is shipped through our vetted fulfilment partner. Orders may be shipped directly to you from a warehouse outside Switzerland. This avoids unnecessary intermediate transport; the longer transit time is included in the stated delivery window.

Customs and import charges

The total shown at checkout includes the product and shipping costs charged by us. If additional import duties or customs clearance charges arise for a regular delivery, LUXNULL will reimburse them upon presentation of a receipt. Where possible, please contact us before paying such a charge.

Tracking

As soon as tracking is available, you will receive it by email. It may take up to 72 hours for the carrier to show the first tracking activity.

Address errors

Please check the delivery address before purchasing. Notify us of corrections as soon as possible. Once the order has been handed to the carrier, a change cannot be guaranteed; additional costs resulting from an incorrectly entered address may be charged to the person who placed the order.

Partial shipments and delays

In exceptional cases, orders may arrive in more than one parcel. If there are unusual delays, we will inform you as soon as reliable information is available. Statutory rights in the event of non-performance or defective performance remain unaffected.

Lost or damaged shipments

Please report a lost, damaged or incomplete shipment as soon as possible, including your order number and photos where available. We will investigate the case with the carrier and arrange a replacement or refund depending on the outcome.

Contact

For shipping enquiries, please use the contact information published in the store and include your order number.